EXPERIENCE

Cover My Sticker – Co-Founder and CTO (Foster City, California) May 2021 – Present

  • 85% utilization of small compute units (average) through strategic design allowing for minimal monthly cost and perennial profitability
  • Design and implement all components for e-commerce; policy, hosting, domain, SSL management, Stripe, Woo (AWS and GCP)

Obtained United States Green Card– Mandatory career break while becoming a Permanent Resident January 2024 – April 2026

Ultralysis (Indigo Yin Ltd.) – Head of US Operations (Remote: London, England) January 2023 – December 2023

  • Successfully identified, pitched, and onboarded new US (and Canadian) clients; provided demos and technical training to customers
  • Built a new clean-sheet modern US-centric marketing website as a proof of concept to further drive sales growth in the US
  • Implemented and maintained sets of Synthetic Data and other Privacy Enhancing Technologies (PET) to ensure that product demos were effective but obfuscated, and that competing clients’s data were safeguarded and properly tenanted on platform

Rivian Automotive Inc. – Staff DevOps Engineer (Vancouver, Canada) December 2020 – February 2021

  • 30% reduction in time to deploy by redesigning CI/CD (Continuous Integration/Continuous Delivery) pipelines in Bitbucket and Gitlab
  • 25% increase in engineers contributing to Infrastructure as Code (IaC) across the software and AWS infrastructure organizations
  • 50% quicker and more reliable iOS builds by upgrading Jenkins on Mac minis to GitLab CI pooled MacOS and Linux runners on AWS
  • Built AWS automation for DevOps Engineers, ie: a triggered Lambda function to dynamically update WAF IPSet rules
  • Championed site reliability engineering (SRE) principles, gitflow, MLOps, agile development, and strong vendor management

Rakuten, Inc. – Senior DevOps Engineer (San Mateo, California) November 2017 – December 2020

  • 60% reduced time to deploy by redesigning CD in Jenkins and then once more in Spinnaker for dev teams (including iOS)
  • 20% saved on logging and business intelligence by redesigning, resizing, and retuning Elastic Stacks (ELK) after inheriting control
  • 80% modelled reduction of secrets sprawl by introducing secrets management with HashiCorp Vault/Google Cloud Secret Manager
  • 10-50% cheaper APIs while 40% faster; moved to Kubernetes with tuned autoscaling, reverse proxy, ingress, config maps, stateful sets
  • 50% less cloud spend by identifying and auditing unused and improperly-scoped resources; helped other teams do the same
  • 70% more code sharing/normalization across microservices/teams; added Ansible for configuration management and Terraform IaC
  • 60% more resources monitored across multiple platforms: Elastalert, Sensu, New Relic, Prometheus, Grafana, Pagerduty and Site24x7
  • Reduced response times and improved efficiencies across: Kafka, Redis, Cassandra, and Google Cloud datastores/caches/messaging
  • Successfully designed and implemented an agnostic multi-cloud deployment across Google Cloud Platform (GCP) and Microsoft Azure

Rakuten, Inc. – Regional IT Technical Lead, Americas (San Mateo, California) October 2015 – October 2017

  • Led technical discussion and architecture design for Americas-region projects; focused on IT solutions for new office builds in the US
  • 90% hardware and software integration of all owned companies in the Americas; previously a web of disparate solutions and costs
  • 15% reduction in spend and 30% increase in reliability while owning and enhancing regional Cisco Unified Communications (UC)
  • Advocated for employee growth by providing detailed personal and technical feedback for engineers and to the Regional Head of IT
  • Achieved Jamf Pro certification; 1 of 2 experts who owned and architected the management of Mac assets in the Americas region

Rakuten, Inc. – IT Solutions Architect (Mobile Device Management)(Remote: Tokyo, Japan) September 2013 – March 2017

  • 40% reduction of manual on-device mobile administration and 70% quicker enrollment of mobile devices for end-users by architecting and successfully deploying AirWatch for all employees globally and building profiles and policies with better automation
  • 80% reduction of software spend by eventually further migrating to Microsoft Intune which Rakuten was already licensed for globally
  • Introduced new avenues of corporate data management, ie: client management, for use where device management was too invasive
  • Led consolidation/simplification of global mobile phone terms of use; better incorporated regional needs into management profiles

Rakuten Kobo Inc. – IT Manager(Toronto, Canada) June 2014 – September 2015

  • 15% and 30% reduction of spend on hardware and software, respectively, by consolidating vendors and renegotiating strategically
  • 40% reduction in time to resolution for help desk tickets by redesigning process, Jira workflows, and targeted training of staff
  • 45% improvement of network reliability and uptime by redesigning aging and inadequate office and data center networks
  • Proudly streamlined and fortified goal setting, weekly reporting, and daily standup meetings for a team of 7 admins and help desk staff

Kobo Inc. – IT Systems Administrator, Telecom and Connected Device Specialist (Toronto, Canada) June 2011 – May 2014

  • 50% reduction in time to deploy for mobile devices by implementing AirWatch MDM and Apple Configurator
  • 40% reduced mobile spend by more closely managing cellular carrier relationships, cross-shopping, and leading strong negotiation
  • Led a clean-sheet creation of the company mobile device policy cross-functionally with Legal, HR, and Finance departments
  • 35% average lower time to resolution while providing support to local and remote staff, and was the dedicated C-suite specialist

TECHNOLOGIES & SKILLS

Operating Systems:Debian, Ubuntu, CentOS, RHEL, Amazon Linux, Windows Server, Windows, macOS, iOS, Android
Cloud Platforms:Microsoft Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS), MacStadium
Applications/Systems:Kubernetes, Docker, Elastic (ELK) Stack, Elastalert, Tenable, Jenkins, Spinnaker, Cassandra, Redis, Kafka, Bash, Nginx, Tomcat, fluentd, Elastic Beats, Terraform, Helm, Ansible, Chef, GitHub Enterprise, Gitlab, Bitbucket, Slack Admin, TestRail, Beam, Spark, Dataproc, Dataflow, Active Directory Federation Services (ADFS), Okta, JIRA, Confluence, VMware ESXi, Microsoft HyperV, JAMF Pro, AirWatch EMM, Microsoft Intune, VMWare/Omnissa Workspace ONE, System Center Configuration Manager (SCCM), Cisco Unified Communications Manager (UCM), Claude Code, ChatGPT Codex
Hardware:Dell PowerEdge Servers, NetApp SAN, mobile devices, Zoom Rooms, Cisco Telepresence, Cisco UCM, Cisco WLAN Controller, Cisco Catalyst, Cisco ASA, Lenovo Workstations, Mac Workstations, Dell Workstations
Networks/Protocols:TCP/IP, LAN, DNS, DHCP, WLAN, Azure vNet, AWS VPC, GCP VPC, HAProxy, TLS, NLB

EDUCATION

University of Toronto – Honours Bachelor of Science, cum laude (Pre-med, with successful MCAT) September 2006 – April 2011    

CERTIFICATIONS & AWARDS

  • Jamf Pro Certified Tech 200-level (2017), AirWatch Enterprise Mobility Associate (2013), Kobo “Lead With Speed” value award (2011)